Terms of Sale
Welcome to a National Office Outfitters LLC website (ConferenceRoomOutfitters.com, ReceptionAreaOutfitters.com, and OfficeDeskOutfitters.com). Please review the following terms and conditions ("Agreement") which govern the use of and purchase of products from our Site. By accessing, browsing, or using this Site, you acknowledge that you have read, understand, and agree to be bound by these terms. If you do not agree to these terms, please do not use this Site.
We may from time to time change the terms and conditions that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms and conditions changed. We may change, move or delete portions of, or may add to our Site from time to time.
Orders for goods and services from the Site or received by other means, including telephone, email or mail shall consist of several steps. Order Placement shall be considered a Sales Agreement only when all ordering steps are completed.
- Purchasers may "place an order" with National Office Outfitters LLC by means provided on the Site or by telephone, email or mail. This action shall be considered the first step of a several step process.
- National Office Outfitters LLC shall review all orders for accuracy, including but not limited to:
- Product configuration
- Shipping Estimates if applicable
- Shipping address restrictions
- Minimum order level if applicable
- National Office Outfitters LLC reserves exclusive rights to reject any order within 48 hours of its receipt for any reason. Such rejection shall include a 100% refund for payment and written email notification of such rejection.
- In cases where a credit card is used for payment and the billing address is different from the shipping address, National Office Outfitters LLC may require additional proof of card-holder's authenticity.
- Based on this review, National Office Outfitters LLC may suggest recommendations and/or change goods and services described in the order placement. The purpose for this important step is to clarify, recommend, and modify the goods and services covered in the order placement. National Office Outfitters LLC may, depending on circumstances, issue revisions to purchasers order placement in the form of a quotation or proposal.
- Complete payment for goods and services is required at time of order unless specific arrangements are stipulated elsewhere in within the Terms of Sale. Complete payment shall mean payment is received and transferred to National Office Outfitters LLC account (a process that may take moments to a few business days depending on payment type) for full payment for all goods and services.
- Upon completion of payment transfer to National Office Outfitters LLC account, National Office Outfitters LLC shall:
- Issue a Sales Acceptance notification by email, and/or
- Update the on-line Order Detail screen available to logged in customers and located in the user account information area of this website, or
- Other form of written communication.
This Sales Acceptance notification may take the form of a Sales Receipt or Invoice marked PAID or a status of "Confirmed" and "Paid" on the on-line Order Detail screen. Only after issuance/posting of the Sales Acceptance notice shall an order for goods and services covered in the notice constitute a "Sales Agreement". The terms of the Sales Agreement shall be governed by the terms of this document.
Pleases note that National Office Outfitters LLC shall not be responsible for email messages that are not received by customers. It is advisable that customers "white-list" emails from nationalofficeoutfitters.com in order to avoid inadvertent email server blocking.
Sale and Title Transfer
Whereas the "Sales Agreement" is an agreement to transfer the title of specific goods, "Sale" is the actual transfer of title of specific goods. Unless otherwise noted in the Terms of Sale, all goods shall be offered FOB (Freight On Board) shipping dock. Title of ownership of goods shall transfer from National Office Outfitters LLC when goods are loaded and consigned to shipper. If purchaser agrees to use National Office Outfitter shipper, National Office Outfitters LLC shall assist in any claims arising from loss or damage to goods in accordance with "Freight Claim Policy" located in Appendix A, below.
Product warranties are specific to each manufacturer covered in Appendix B, below.
Unless otherwise noted, all materials, including images, graphics, illustrations, design, icons, photographs, written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, and/or other intellectual properties owned, controlled or licensed to or by National Office Outfitters LLC. This site as a whole is protected by copyright and trademark, all worldwide rights, titles and interest in and to which are owned by National Office Outfitters LLC.
Permission is granted to display, copy, distribute, download, and print in hard copy portions of this Site for the purposes of:
(1) placing an order with National Office Outfitters LLC or
(2) using this Site as a shopping resource, provided you do not modify the Site and that you retain all copyright and other proprietary notices contained in the Contents.
Except in connection with shopping or placing an order, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, or reproduced without the prior written permission of National Office Outfitters LLC or the applicable copyright owner.
Please note that the permission grant herein terminates automatically if you breach any of these Site terms and conditions. Any other use of the Contents on this Site including reproduction for purposes other than as noted above, and including any reproduction, modification, distribution, or republication may violate copyright or trademark laws, and, without the prior written permission of National Office Outfitters LLC, is strictly prohibited.
Disclaimer of Warranty
THIS SITE AND ITS CONTENTS ARE PROVIDED ON AN "AS IS" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALTHOUGH WE BELIEVE THE CONTENT TO BE ACCURATE, COMPLETE, AND CURRENT, NATIONAL OFFICE OUTFITTERS LLC DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS SITE IS ACCURATE, COMPLETE, OR CURRENT. Price and availability information is subject to change without notice.
Disclaimer of Liability
IN NO EVENT SHALL National Office Outfitters LLC BE LIABLE FOR SPECIAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTIONS, ALL ARISING OUT OF OR IN CONNECTION WITH THE USE, COPYING, OR DISPLAY OF THE CONTENTS OF THIS SITE. In an effort to provide our customers with the most current information, National Office Outfitters will, from time to time, make changes in the Contents and in the products or services described on this Site.
User Comments & Feedback
You agree that any material, information, and ideas that you transmit to this Site or otherwise provide to National Office Outfitters LLC ("Transmissions") shall be and remain the property of National Office Outfitters LLC.
All Transmissions will be treated as non-confidential and non-proprietary and National Office Outfitters LLC shall be under no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the Transmissions to others without limitation as permissible by federal and California State law. Additionally, National Office Outfitters LLC shall be free to use any ideas, concepts, know-how, or techniques contained in such information for any purposes whatsoever including, but not limited to, developing, manufacturing, or marketing products incorporating such information. You further agree that National Office Outfitters LLC may use information about your demographics and use of this Site in any manner that does not reveal your identity. For more information on this matter, please view our privacy statement.
In addition, you agree, and are hereby put on notice, that you are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, inflammatory, pornographic, or profane material or any other material that could give rise to any civil or criminal liability under law. You are solely responsible for the content of any contents you make.
This Site and its Contents are displayed solely for use by and delivery to United States residents.
National Office Outfitters LLC cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.
We have no intention of collecting personal information from individuals under the age of 18. If you are a child under the age of 18, please do not place an order or provide any information to us.
This site may contain links to other web sites ("Linked Sites"). National Office Outfitters LLC does not operate or control any information, products or services on the Linked Sites, and neither endorse or approve any products or information offered at Linked Sites. Linked Sites are used at your own risk.
National Office Outfitters LLC makes every effort to offer competitive prices. Although we cannot promise to match every price found on the internet, we would like to know when we are being under-sold. Please email us if you find a cheaper price elsewhere.
The prices advertised on this Site are for internet orders only. Prices and availability of items are subject to change without notice.
In the event that a product is listed at an incorrect price due to typographical error or error in pricing information received from others, National Office Outfitters LLC shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. National Office Outfitters LLC is not responsible for typographical or photographic errors.
This Agreement is effective unless and until terminated by National Office OutfittersLLC. National Office Outfitters LLC may terminate this Agreement at any time without notice to you, and accordingly deny you access to the Site in our sole discretion if you fail to comply with the Agreement.
Certain, custom built, products are not cancelable or returnable. Custom built products include e5™, Mobile Aisle™, 4-Post, all high-density filing product, upholstered seating and Mailflow Systems® product lines.
Should purchaser desire to cancel a sales agreement or any portion covering non-custom built products, the following cancellation fees shall apply.
- Cancellation notice received after Sales Agreement Notification and before 3 business days prior to schedule shipping date: 5% of order value.
- Cancellation notice received after Sales Agreement Notification and within 3 business days prior but not on the scheduled shipping date: 10% of order value.
- Cancellation notice received after Sales Agreement Notification and on the schedule shipping date: 100% of order value.
- After shipment: see "Returns" below.
Notice of Sales Agreement cancellation must be made in writing (email permitted). Business days shall be considered as Monday through Friday not including Federal holidays. The receiving date shall be the physical date received by National Office Outfitters and not the sending date by purchaser. National Office Outfitters LLC shall reimburse funds in accordance with the above schedule within 14 business days of cancellation notification received from Purchaser.
The scheduled shipping date shall be defined as that day in which National Office Outfitters LLC plans to ship the order. Such information is typically emailed to purchaser within 2 days of Sales Agreement Notification.
When shipping to Purchaser is arranged by the manufacturer (Consignor), Purchaser accepts the role and responsibilities associated with Consignee, including but not limited to:
- Accessibility to the delivery address
- Availability of Consignee personnel to receive freight during normal business hours
- Inspection of cartons and noting all suspected or observed damage to goods on the carriers receipt in the presence of the driver.
- Provisions outlined in the Appendix (below)
Certain, custom built, products are not cancelable or returnable. Custom built products include e5™, Mobile Aisle™, 4-Post, all high-density filing product, upholstered seating and Mailflow Systems® product lines.
Purchaser may return non-custom built items after shipment and not exceeding 30 days of delivery to the shipping point of origin and receive a refund based on the following conditions:
- Purchaser shall be assessed a restocking fee equal to 20% of published manufacturers list price at time of order or $75, which ever is higher.
- Purchaser shall be assessed any and all pre-paid shipping costs to ship goods to purchaser's delivery address.
- Purchaser shall be responsible for all return shipping costs.
Purchaser's rejection of delivery for any reason other than observed freight damage shall be considered purchaser's notice to return items and satisfy the requirements of written notification and acceptance of manufacturer's choice of return shipping service.
Purchaser may request that manufacturer arrange for return shipment, FOB destination. In this case, the manufacturer shall arrange for shipping pickup and prepay shipping fees. If additional loading services such as Lift Gate or Inside Pick-up are required, these expenses shall be included and are made part of the return shipping fees.
All returned goods must be accompanied with appropriate manufacturer's material return authorization paperwork. This paperwork is normally taped to one of the return cartons and shall be supplied with instructions by National Office Outfitters LLC. Goods returned without the appropriate paperwork are grounds for shipment rejection. Appropriate paperwork shall be valid for a period of 30 days from the issuing date.
If, upon inspection by the manufacturer, the returned goods are either missing or found to be damaged (including prior assembly), the manufacturer reserves the right at its sole discretion to reject the shipment or accept the shipment and make unilateral adjustments to the restocking fee up to 100% of the purchase value.
Refunds shall be calculated as follows:
|+ (plus)||Original Purchase Price.|
|- (minus)||Actual shipping costs already expended by National Office Outfitter/Mfgr. to purchaser's delivery address.|
|- (minus)||20% restocking charge based on manufacturer's published list price at time of original order or $75, which ever is higher. Restocking fees may be higher if returned goods are found to be missing or damaged.|
|- (minus)||Actual return shipping costs if purchaser chooses to use manufacturer's choice of freight carrier. This item is not applicable if purchaser chooses to use his/her own return carrier.|
National Office Outfitters LLC, shall issue a refund in accordance with the above calculations within 4 weeks of returned goods inspection and acceptance by manufacturer. Refund payment by National Office Outfitters LLC may be made by company check or credit to the purchaser's credit card at National Office Outfitter's sole discretion.
Jurisdiction and Venue
This Agreement is governed by and shall be construed in accordance with the laws of the State of California without giving effect to any principles of conflicts of law. You agree to bring any claims arising under this Agreement exclusively in the federal courts of the State of California.
Freight Claim Policies
Freight Claims and remedies arising from lose or damage to goods on National Office Outfitters LLC orders and drop-shipped to the customer's designated shipping address by the manufacturer are exclusively covered by the manufacturer's (shipper or consignor) policies.
Mayline Freight Claim Program Terms & Conditions (Effective January 1, 2017)
Refer to http://mayline.com/claims.html for manufacturers website page.
Under the following terms and conditions, Mayline will file a freight claim for our customer in case of loss or damage and provide no charge replacement if necessary. The claim will be filed in Mayline's name. If the terms and conditions outlined below are not met, Mayline will not take responsibility for the freight claim, it will become the responsibility of the customer, and a chargeable replacement order will be provided.
The recipient of the shipment must make a visual inspection of the product and cartons. Clearly inspect the conditions of all cartons, and note specifically any carton and or product damage. Please be specific. For example, "One File Harbor cabinet dented on left side near top", "One Data Cabinet carton punctured", "One Blue Print File carton dented on front side", "Delivery receipt shows six boxes, only received five". Select Mayline products are shipped with a shock watch indicator. The boxes are clearly marked as such. The shock watch indicator status will be red if product incurred a significant blow or drop. Please note the status of the indicator on the delivery receipt and to Mayline when reporting the claim. Sign the carrier's delivery receipt as damaged when there is visible damaged noted upon receipt.
Do not refuse an entire shipment because of damage to one item. All undamaged products must be accepted. The delivery receipt must be signed specifically for any refused items, noting item number and reason.
Call the delivering carrier's local terminal to request inspection of damaged product, or to report the shortage.
Leave the damaged product and its captioning at the location it was received. Do not move the product to another location, or the claim will be denied. Under no circumstances should the damaged product be installed and in use prior to inspection.
Mayline will coordinate entering the no charge replacement order, and will file the freight claim in Mayline's name. The replacement order will ship free astray by the carrier that handled the original order. Mayline will call our corporate claims contact for that particular carrier, and will coordinate any activity to resolve the claim, such as ensuring if an inspection is needed or not, or scheduling the removal of damaged product from our customer's premises. Mayline will make every effort to react timely and efficiently to the needs of each situation.
If there is damage to a shipment that is not properly signed for at the time of delivery, the following rules apply in addition to those above.
If product is received short, or with visible or concealed damage, but the delivery receipt is not signed for damaged or short, the damage or shortage must be reported to Mayline within 7 calendar days.
Mayline will file a freight claim in our name, but due to freight carrier's standard practices with regards to a delivery signed for free and clear, we can not be assured the claim will be honored. Accordingly, we will provide a chargeable replacement order. Whatever monies we are able to collect from the delivering carrier will be credited to our customer's account. The replacement order will be placed with 60-day terms to allow time for the claim to be resolved prior to payment being due.
Product provided by National Office Outfitters shall include and are limited to the manufacturer's warranty and are specific to brand name of goods purchased. Please note that the warranties reporduced below are intended to be for customer's convenience, however, customers should refer to the manufacturers website for the most current version.
Mayline Product Warranty (effective August 1, 2016)
Refer to https://www.mayline.com/products/files/limitedlifetimewarranty.pdf for Manufacturers website page.
Mayline® promises to repair or replace any Mayline brand product or component that is defective in material or workmanship for as long as the original purchaser owns it. This is the sole and exclusive remedy. This warranty is subject to limitations, exclusions and other provisions as detailed below.
Limitations involving materials and components:
The materials and components listed below are covered according to the following schedule from the date of sale:Ten Years: Seating controls, cylinders and wood seating components.
Five Years: All e5 product line, all fabric and leather seating upholstery, seating foam, seating armrests,
chrome seating components, veneer finishes, and any shelving, cabinets or mobile systems and components that are either moving parts or controls and guides that are in contact with moving parts.
Three Years: 4-Post wire shelving and wire components, electrical components and casters.
ML-Series, E-Series, LT-Series and RGE-Series Height-Adjustable Tables: 5 Years on motor; 10 Years on all parts.
XR-Series Height-Adjustable Tables: 7 Years on motor; 10 Years on all parts.
This warranty does not apply to:
- Normal wear and tear from standard use over the course of ownership.
- Damage caused by the carrier in-transit, which will be handled under Mayline’s Freight Damage policy.
- Modifications or attachments to the product that are not approved by Mayline.
- Products that were not installed, used or maintained in accordance with product instructions and warnings.
- Products used for rental purposes.
- COM fabric is not covered under this warranty.
- Abuse, misuse of product, or accidents.
Normal commercial usage for seating is to be defined as the equivalent of a single shift within a 40-hour
workweek. To the extent that a seating product is used in a manner exceeding this, the applicable warranty
period will be reduced in a pro-rata manner (excluding model 2424AG which is warranted for multiple shifts).
Note: Some natural variations occurring in wood or leather materials are inherent in their character, and cannot be avoided. Mayline does not warrant the color-fastness or matching of colors, grains, or textures of such materials.
TO THE EXTENT ALLOWED BY LAW, THE MAYLINE MAKES NO OTHER WARRANTY, EITHER EXPRESSED OR IMPLIED. THE MAYLINE GROUP WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES.