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OUTFITTERS
A National Office Outfitters LLC website

Reception Station/Furniture
Hundreds of style/configuration/finish options

1.760.913.9134 Mon-Thu: 7:00am - 4:00pm (pst)
Fri: 10:00am - 3:00pm (pst)

08/24/17 - Office closed till noon (pst).

 

inventory reduction sale2
   Expires Sept 30th

  Sorrento - Bourbon Cherry, or Espresso
  Napoli - Sierra Cherry, Golden Cherry or Mahogany
  Medina - Various colors for different configurations
  Sterling - Tex Driftwood , Tex Brown Sugar, or Tex Mocha

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Free Freight - What You Need to Know

Although the term “Free Freight” is often used in the eCommerce world, it is a misnomer. More properly “Free Freight” is “Dock-to-Dock Prepaid Freight”. Additional delivery (sundry) services may be added for additional cost.

Fulfillment of goods purchased online, such as office furniture, is a two-step process. The first step is straight forward.

Customer purchase goods from an online dealer (distributor) who, in turn, purchases from a manufacturer. When the goods are shipped, title of the goods passes from the manufacturer to the dealer to the customer (FOB Origin: Freight On Board). Now, the first step is completed and the second step begins.

Transportation is the second step. In this step, there are three legal entities involved:

  • Consignor (also called the shipper) is the manufacturer
  • Carrier is the shipping or Freight Company
  • Consignee is the customer.

The Consignor creates instructions for and pays the Carrier. The Carrier transports and delivers goods to the Consignee in accordance with the instructions Consignor's. The Consignee is responsible for receiving the goods in accordance with industry best practices which includes:

Although the dealer is not part of this group, the dealer will serve as an agent for both the Consignor and Consignee if there are commercial changes and adjustments to be made. For example, if after goods ship and the customer chooses to add delivery services, the dealer would collect the appropriate fees from the customer and pay the Consignor who will process a change order and pay the Carrier. Likewise, sundry services such as:

  • Delivery delayed by the customer
  • Change of delivery address
  • Re-delivery
  • Delivery appointments
  • Guaranteed date of arrival

... are typically chargable and available at additional fee, which would be collected by the dealer who will pay the Consignor to pay the Carrier. Whenever there are fees involved, the dealer will act as the agent between Consignor and Consignee.

For local logistics issues like time of day delivery, or delivery date preference, customers should contact the carrier directly and work out a mutually agreeable plan.

healthcareCare

With proper care of the wood surfaces and finishes, your office furniture will provide elegance and convenience for years. Please reference these easy-to-follow "best practices" whenever you have a question.

  • Clean all surfaces frequently with a soft cloth dampened with warm water, moving the cloth with the grain. (Do not use furniture polish, solvents or any wax or oil base products.) Never use paper towels.
  • Immediately remove any liquids that come into contact with wood surfaces with blotting action.
  • Lift objects to move them, never pull them across the finished surface.
  • Avoid exposure of furniture to extremes of heat and cold, or to wide humidity variances.
  • For an additional safeguard, use a protective desk pad. This single item could ensure a lasting finish by protecting your furniture from possible damage caused by pens and sharp objects.
  • Do not leave plastic, vinyl or rubber items on finished wood surfaces. Sustained contact may cause deterioration of the finish due to possible chemical reaction between the plastic, vinyl or rubber and the catalyzed lacquer finish.
  • If using a protective glass top, place spacer pads under the glass top to allow the wood to breathe.
  • Avoid exposure of furniture to strong sunlight. The wood underneath the finish may change color from prolonged exposure to sunlight.
  • Avoid exposure of furniture to harsh solvents (nail polish remover, acetates, etc.), as it will cause finish deterioration.

In order to decrease the chances of surface scratches, consider a glass top. Glass tops should be 1/4 to 3/8 of an inch thick and tempered for scratch and shatter resistance.

Since glass does not ship well, it is best to work with a local glass company.  Invite them to your office so they can trace the shape of the glass onto tracing paper. A reputable glass company will customize plate glass to match your surface shape and bevel the edges. They will also apply small stand-offs to one side of the glass so that the glass surface is elevated above the wood surface, which will allow the wood to breath and stablize during temperature, humidity and barometric pressure changes.