If your delivery address does not have a receiving dock or if you would like to have the shipper move the freight to your inside address, consider adding these delivery options.
Read more about Shipping and Receiving here.
LIFT GATE DELIVERY SERVICE: $75 Select on checkout screen
A lift gate is basically a motorized platform attached to the back of the delivery truck that will physically lower large and/or heavy items to the ground so you can take them inside your business or residence (also know as 'curb-side' delivery).
If your building doesn't have a truck receiving dock, and your shipment is relatively light, standard free shipping (also called 'tail-gate' delivery, may be enough. You would off-load cartons from the back end of the truck. Heavier and larger cartons may reqire more people. For cartons more than 100+ pounds, off-loading may be difficult and dangerous. Rough handling while off-loading of cartons may damage products inside and would not be covered under warranty or shipping damage.
For heavy cartons, a 'Lift Gate' equiped truck is recommended. With 'Lift Gate' delivery service, the delivery truck driver will make your delivery accessable at street level ('curb-side' delivery to a public sidewalk). Lift Gate delivery to an on-premisies (beyond the curb) location such as a parking lot or driveway requires additional Inside Delivery services.
The 'Lift Gate' fee is based on a per-delivery basis. One fee is sufficient for most orders involving multiple items. If there are more than 20 products or cartons weighing more than 2000 pounds, please contact National Office Outfitters for more information.
Receiving Dock or Lift Gate required.
The Carrier can perform 'Inside Delivery' services when a Lift Gate is added or Receiving Dock is available. Cartons are delivered to the first available room of the office address. This services is also used if the delivery truck is to make a lift gate delivery on-premises (beyond the curb) drive way or parking lot.
The driver of the delivery truck will perform this task. However, depending upon the size, weight (greater than 75 lbs.), number of cartons, and your facility, the shipper may ask for (and require) customer participation. In this case, service fees still apply because the carrier is rendering service effort and time.
In all likelihood, the carrier will use a pallet jack or hand truck to move the freight into the building. However, some large cartons must be hand carried. This means the path to (and into) the building must be wide enough and without steps, and entrance doors must be double wide. If these conditions do not exist, the carrier may, at his discretion, refuse to conduct the service in which case, National Office Outfitters will refund Inside Delivery fees.
Inside Delivery services are also called 'threshold' delivery. Most carriers consider this service to be fulfilled when delivery is made to the first available inside location. In an office building, this means the building lobby - not an office suite that may be on a different floor. If delivery it to be made to a specific office suite that is not directly accessible, then please consider "TURN-KEY" delivery services (below).
Even though many carriers consider Inside Delivery to be fulfilled when delivery is made to a building lobby, some carriers will deliver to an office suite on a different floor. It depends on the carrier, number, size & carton weight, and how busy the carrier may be.
The 'Inside Delivery' fee is suitable for most orders, regardless of number of pieces ordered. However, for large or orders with cartons weighing more than 2000 pounds, additional fees may apply. National Office Outfitters reviews all orders and, if necessary, will discuss these fee with customers prior to order shipment.
RESIDENTIAL DELIVERY SERVICE: $75 Select on checkout screen
Is a delivery at a Residence' in lieu of a place of business. Residential areas restrict truck size so delivery trucks must be smaller. These added restrictions cost the shipping company more. This option may be added to "Lift Gate" and 'Inside Delivery' options.
Please note that delivery personnel will not enter your home. In the case of a residence, inside delivery is fulfilled by moving shipping cartons to a home owner's garage. If you need delivery inside your home, please consider "Turn-Key" delivery services (below).
The 'Residential' fee is based on a per-delivery basis. If there are more than 20 products or cartons weighing more than 2000 pounds, contact National Office Outfitters for more information. One fee is sufficient for most orders involving multiple items.
If you are looking for a complete delivery service that will deliver to your room of choice and optionally assemble the office furniture, then consider Turn-Key delivery (also known as "Last-Mile" or "Final-Mile" services). Services may include your choice of the following:
- Set Inside first (1st) dry door
- Inside delivery to room of choice
- Office furniture unpacking and inspection
- Office furniture assembly
- Debris removal
There are many 3rd party companies that provide these services. Some offer national coverage while others are regional/local. They can receive your shipment directly from the factory and then, perform customized delivery and assembly services at your office location or just perform assembly services.
You may choose to have your furniture order shipped directly to a Turn-Key provider or shipped directly to your office. In the former option, the Turn-Key provider will receive your freight at their facility and then make arrangements for local delivery and accessorial services. This choice works well if your office requires special delivery considerations. Or, in the latter case, when standard delivery options are adequate, your Turn-Key provider can arrive at your office and performs services associated with the assembly only.
To find a regional/local provider, National Office Outfitters recommends performing a Google search for keywords like: "furniture assembly near xxx" (where xxx is the name of your town/city). For national companies, consider securing a quote from these companies:
- STI Delivers (http://www.stidelivers.com/Services/SpecialTran/FirstFinalMile.aspx)
- Home Direct (https://www.homedirectusa.com/cms/home-delivery)
- ATI Worldwide (http://www.aitworldwide.com/Final-Mile-Delivery)
After you receive your quote from a 3rd party provider, call National Office Outfitters for specific ordering instructions.