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Reception Area

OUTFITTERS
A National Office Outfitters LLC website

Reception Station/Furniture
Hundreds of style/configuration/finish options

1.760.913.9134 Mon-Thu: 7:00am - 4:00pm (pst)
Fri: 10:00am - 3:00pm (pst)

08/24/17 - Office closed till noon (pst).

 

inventory reduction sale2
   Expires Sept 30th

  Sorrento - Bourbon Cherry, or Espresso
  Napoli - Sierra Cherry, Golden Cherry or Mahogany
  Medina - Various colors for different configurations
  Sterling - Tex Driftwood , Tex Brown Sugar, or Tex Mocha

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Free Freight - What You Need to Know

Although the term “Free Freight” is often used in the eCommerce world, it is a misnomer. More properly “Free Freight” is “Dock-to-Dock Prepaid Freight”. Additional delivery (sundry) services may be added for additional cost.

Fulfillment of goods purchased online, such as office furniture, is a two-step process. The first step is straight forward.

Customer purchase goods from an online dealer (distributor) who, in turn, purchases from a manufacturer. When the goods are shipped, title of the goods passes from the manufacturer to the dealer to the customer (FOB Origin: Freight On Board). Now, the first step is completed and the second step begins.

Transportation is the second step. In this step, there are three legal entities involved:

  • Consignor (also called the shipper) is the manufacturer
  • Carrier is the shipping or Freight Company
  • Consignee is the customer.

The Consignor creates instructions for and pays the Carrier. The Carrier transports and delivers goods to the Consignee in accordance with the instructions Consignor's. The Consignee is responsible for receiving the goods in accordance with industry best practices which includes:

Although the dealer is not part of this group, the dealer will serve as an agent for both the Consignor and Consignee if there are commercial changes and adjustments to be made. For example, if after goods ship and the customer chooses to add delivery services, the dealer would collect the appropriate fees from the customer and pay the Consignor who will process a change order and pay the Carrier. Likewise, sundry services such as:

  • Delivery delayed by the customer
  • Change of delivery address
  • Re-delivery
  • Delivery appointments
  • Guaranteed date of arrival

... are typically chargable and available at additional fee, which would be collected by the dealer who will pay the Consignor to pay the Carrier. Whenever there are fees involved, the dealer will act as the agent between Consignor and Consignee.

For local logistics issues like time of day delivery, or delivery date preference, customers should contact the carrier directly and work out a mutually agreeable plan.

reception area space planningReception Area Space Planning

Space planning is the simple task of planning the location of each furniture piece. Following these basic guidelines will help in your space planning task.

Reception Station Location:

  1. The reception station should be positioned within easy sight of the lobby entrance so guests and visitors know where they should go. If a reception desk return is added to make the station "L-shaped", place the return closest to the lobby entrance.
  2. In every case, allow the receptionist to exit his/her station toward the office (not the front door) so that your receptionist has a path to escape to safety in case a suspicious or dangerous person enters the lobby area.
  3. And finally, avoid, positioning guest seating in an area that the receptionists would not normally view when he/she is working. Your receptionist should be able to see each guest at all times and monitor their behavior. If your receptionist sees suspicious guest activity, he/she can either call for re-inforcements or exit to safety.

Reception Station Clearance:
There should be a minimum of 4 feet (5 ft. preferred) clearance from the front of the reception desk to the nearest obstruction. This dimension allows for guest access to the reception counter-top while permitting others to pass behind.

Reception Chair Clearance:
In general, allow 3-4 feet in front of each chair. This dimension allows visitors to access and sit comfortably in a chair while allowing another guest to pass by.

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